PENNSYLVANIA GUILD
OF PROFESSIONAL
CHIMNEY SWEEPS

Home Owner Complaints

IF YOU WERE TREATED UNPROFESSIONALLY BY ANY CONTRACTOR THERE ARE STEPS YOU SHOULD TAKE.

If your complaint is with an active guild member company please contact our board of directors via email alphapennsweep@gmail.com

What to do if you have a complaint?

  • Gather Evidence: Collect all documentation related to the service, such as contracts, emails, text messages, and receipts. This evidence will be crucial for any legal or formal complaints.
  • Contact the Service Provider: Reach out to them directly and explain your concerns. It's possible there might have been a misunderstanding or an opportunity for resolution.
  • File a Complaint: If direct communication doesn't work, you can file a complaint with the Pennsylvania Attorney General's Office. https://www.attorneygeneral.gov/ They handle consumer protection issues and may assist in mediating the situation.
  • Report the Scam: Consider reporting the scam to the Federal Trade Commission (FTC) and the Better Business Bureau (BBB). This helps protect others from falling victim to similar scams. Additionally, sharing your experience across social media platforms can reduce this from happening to others.
  • Seek Legal Advice: If the amount you lost is significant, consulting with a lawyer might be a wise step. They can offer guidance based on Pennsylvania law and your specific situation.
  • Stay Informed: Keep yourself updated on common scams in your area to avoid future issues. Knowledge is power!
  • CSIA
  • F.I.R.E
  • N.C.S.G
  • H.P.B.A